Terms of Service

These Terms of Service (“Terms”) govern your access to and use of DactIQ, a desktop document redaction application (“the Software”), the DactIQ website at dactiq.com (“the Website”), and any related services (collectively, “the Service”) provided by DactIQ Software Services (“we”, “us”, “our”).

By downloading, installing, or using the Software, or by creating an account, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. About DactIQ

DactIQ is a desktop application designed to assist users in identifying and redacting personal and sensitive data from documents. The Software uses a combination of pattern matching and machine learning techniques to detect potentially sensitive information and provides tools for users to review and apply redactions.

DactIQ is a tool that assists with document redaction. It is not a compliance service, legal solution, or substitute for professional advice. The Software is designed to support your compliance efforts, but does not guarantee compliance with any law, regulation, or standard, including (but not limited to) the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the Data Protection Act 2018, or any other data protection legislation.

2. Eligibility

You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to “you” shall include that organisation.

3. Account Registration

To use certain features of the Software, you must create an account. You agree to:

• provide accurate, current, and complete information during registration;
• keep your account credentials secure and confidential;
• notify us promptly if you become aware of any unauthorised use of your account; and
• accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that we reasonably believe are being used in breach of these Terms.

4. Licence to Use the Software

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use the Software on devices you own or control, solely for your personal or internal business purposes.

You may not:

• copy, modify, distribute, sell, lease, sublicence, or otherwise transfer the Software or any rights in it;
• reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software, except to the extent expressly permitted by applicable law;
• use the Software to develop a competing product or service;
• remove, alter, or obscure any proprietary notices, labels, or marks on the Software; or
• use the Software in any manner that violates applicable law or these Terms.

5. Credits and Payment

5.1 Credit System

The Software operates on a credit-based system. One credit entitles you to process one page of a document. Credits are purchased in packs and are consumed as you use the Software.

5.2 Credit Packs

Credit packs are available at the prices published on our Website at the time of purchase. Current credit packs are:

• 50 credits — £14.99
• 200 credits — £44.99
• 500 credits — £89.99

All prices are inclusive of VAT where applicable. We reserve the right to change our pricing at any time, but price changes will not affect credits you have already purchased.

5.3 Beta Credits

During any beta or promotional period, we may offer free credits to new users. These credits are subject to the same usage terms as purchased credits unless otherwise stated. We reserve the right to modify or withdraw beta credit offers at any time without notice.

5.4 Payment Processing

Payments are processed securely through Stripe, our third-party payment processor. By making a purchase, you also agree to Stripe's terms of service. We do not store your full payment card details on our servers.

5.5 Refunds

Because credits are consumed immediately upon use and the nature of digital content makes returns impractical, we do not generally offer refunds for used credits. However, we will consider refund requests for unused credits on a case-by-case basis, and your statutory rights under the Consumer Rights Act 2015 are not affected.

If you believe the Software is not of satisfactory quality, not fit for a particular purpose, or does not match its description, please contact us within 30 days of purchase. We will work with you to resolve the issue, which may include repair, replacement, or a refund in accordance with your statutory rights.

6. Your Responsibility for Compliance

This is a critical section. Please read it carefully.

6.1 DactIQ Assists — It Does Not Guarantee

DactIQ is designed to assist you in identifying and redacting sensitive information from documents. The Software uses automated detection methods, including pattern matching and named entity recognition, to flag potentially sensitive data. However:

• No automated system is infallible. The Software may not detect all instances of personal or sensitive data in your documents (false negatives), and it may flag content that is not sensitive (false positives).
• You are solely responsiblefor reviewing the Software's output and ensuring that all necessary redactions have been correctly applied before sharing, publishing, or disclosing any document.
• You are solely responsible for determining what constitutes personal data, sensitive data, or confidential information within the context of your documents, your jurisdiction, and your regulatory obligations.
• You are solely responsible for ensuring that your use of the Software, and the documents you produce with it, comply with all applicable laws and regulations, including (but not limited to) the UK GDPR, the EU GDPR, the Data Protection Act 2018, HIPAA, CCPA, and any other relevant data protection or privacy legislation.

6.2 Not Legal or Professional Advice

Nothing in the Software, the Website, or any communications from us constitutes legal, regulatory, or professional advice. The Software is a technical tool. It does not and cannot advise you on your legal obligations. If you are uncertain about your compliance requirements, you should seek independent legal or professional advice.

6.3 Your Organisational Obligations

If you are using DactIQ as part of your organisation's data protection or compliance processes, it is your responsibility to ensure that:

• the Software is incorporated into appropriate internal workflows and policies;
• staff using the Software are adequately trained to review and verify its output;
• your organisation maintains appropriate records of its redaction processes, including any quality assurance steps; and
• your use of DactIQ is documented within your organisation's data protection impact assessments or records of processing activities where required.

7. Local Processing and Data Handling

7.1 Offline Processing

DactIQ processes your documents locally on your device. Your document content is not uploaded to, transmitted to, or stored on our servers or any third-party servers during the redaction process. This is a core design principle of the Software.

7.2 Account and Usage Data

While document processing is performed locally, the Software does communicate with our servers for the following limited purposes:

• account authentication and session management;
• credit balance verification and consumption tracking; and
• application updates and licence validation.

This communication involves account identifiers and usage metadata (such as the number of pages processed) only. It does not include the content of your documents.

7.3 Your Data Responsibilities

Because documents are processed locally, you are responsible for the security, storage, and handling of both your original and redacted documents on your own devices and systems. We have no access to, and bear no responsibility for, documents processed using the Software.

8. Intellectual Property

8.1 Our Rights

The Software, the Website, and all associated content (including but not limited to code, design, text, graphics, logos, and trademarks) are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. These Terms do not transfer any ownership rights to you.

8.2 Your Content

You retain all rights in the documents you process using the Software. We claim no ownership of, and have no access to, your documents or their content.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas relating to the Software or the Service, you grant us a non-exclusive, royalty-free, perpetual, irrevocable licence to use, modify, and incorporate that feedback into our products and services without obligation to you.

9. Acceptable Use

You agree not to use the Service to:

• process documents that you do not have the legal right to access or modify;
• engage in any activity that is unlawful, fraudulent, or harmful;
• interfere with or disrupt the Service, its servers, or connected networks;
• attempt to gain unauthorised access to any part of the Service or any system or network connected to it;
• circumvent, disable, or otherwise interfere with the credit system or any security features of the Software; or
• use automated means (bots, scrapers, or similar) to interact with the Service, except as expressly permitted.

10. Disclaimer of Warranties

10.1 “As Is” Provision

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 No Guarantee of Accuracy

We do not warrant that:

• the Software's detection capabilities will identify all personal or sensitive data in any document;
• the Software will be error-free, uninterrupted, or free from vulnerabilities;
• the Software will meet your specific requirements or expectations; or
• the results obtained from the Software will be accurate or reliable.

10.3 Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015. Under the Act, digital content must be of satisfactory quality, fit for a particular purpose, and as described. If the Software does not meet these standards, you may be entitled to a repair, replacement, or refund. For more information about your statutory rights, contact your local Citizens Advice Bureau or visit www.citizensadvice.org.uk.

11. Limitation of Liability

11.1 Exclusions

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot be excluded or limited by applicable law, including your statutory rights under the Consumer Rights Act 2015.

11.2 Limitations

Subject to section 11.1, to the maximum extent permitted by applicable law:

• we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, regardless of whether we have been advised of the possibility of such damages;
• we shall not be liable for any loss or damage arising from your reliance on the Software's detection or redaction output without appropriate review and verification;
• we shall not be liable for any regulatory fines, penalties, or enforcement actions arising from your failure to ensure compliance with applicable data protection or other laws; and
• our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the total amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim.

12. Updates and Modifications

12.1 Software Updates

We may release updates, patches, or new versions of the Software from time to time. Some updates may be required for the Software to continue functioning correctly. By using the Software, you consent to the installation of such updates, and acknowledge that the features and functionality of the Software may change as a result.

We will endeavour to ensure that updates do not materially diminish the core functionality of the Software. Where an update would materially change the Software, we will provide reasonable notice where practicable.

12.2 Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. If we make material changes, we will notify you by email or through the Software before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

13. Suspension and Termination

13.1 By You

You may stop using the Service at any time. If you wish to delete your account, you may do so through the Software's settings or by contacting us. Unused credits are non-transferable and will be forfeited upon account deletion, except where a refund is due under section 5.5.

13.2 By Us

We may suspend or terminate your access to the Service at any time if:

• you breach any provision of these Terms;
• we are required to do so by law;
• we reasonably believe your account has been compromised; or
• we decide to discontinue the Service (in which case we will provide reasonable notice and, where applicable, offer refunds for unused credits).

13.3 Effect of Termination

Upon termination, your licence to use the Software ends immediately. Sections of these Terms that by their nature should survive termination (including sections on intellectual property, disclaimers, limitation of liability, and governing law) shall continue to apply.

14. Third-Party Services

The Service may integrate with or rely upon third-party services, including Stripe for payment processing and Supabase for authentication. Your use of these third-party services is subject to their respective terms and conditions, and we are not responsible for their availability, performance, or practices.

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

15.2 Jurisdiction

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also bring proceedings in the courts of the country where you reside.

15.3 Alternative Dispute Resolution

If you are a consumer and we are unable to resolve a dispute between us, you may be able to use an alternative dispute resolution (ADR) provider. You can find a certified ADR provider through the Chartered Trading Standards Institute at www.tradingstandards.uk.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of the Service and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Notices

We may provide notices to you via email to the address associated with your account, or through the Software. You may contact us at:

Email: hello@dactiq.com

17. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@dactiq.com
Website: dactiq.com